FAQ
RETURN POLICY
CUSTOM ITEMS
No refund (full or partial) will be given unless there is a mistake on our behalf. Prior to submitting your order, please ensure all words, names, etc. have been spelled correctly. Once information submitted no changes will be allow to be made.
-Resin tumblers, badge reel, car coasters, keychains are handmade, so it can be some minor imperfection are sometimes unavoidable.
ALL ITEMS
All items are inspected prior to shipment to ensure the quality. As we all know, products can be damaged during the transit process.
If you have any issues, please send an email to info@5starcr3ations.com with the following information:
Your name, email address, and contact phone number
Your order number ( this can be found on your invoice)
Picture of damaged product
Please allow 3-5 business days for us to review/process your claim and send you an updated status
Unfortunately, we cannot accept returns on sale items or gift cards or customized item .
We Don't Offer Refunds, Exchanges or Returns..
WHICH PAYMENT METHODS DO YOU ACCEPT?
CashApp ,Zelle, Apple Pay, PayPal (extra fee), and now accepting buy now and pay later through Sezzle
SHIPPING POLICY
CUSTOM ITEMS Please allow 6-10 business days for processing not including shipping times
CUSTOM TUMBLERSPlease allow 7-21 business days for processing not including shipping time
ALL ORDERS
Double check your shipping address prior to checking out (We don't ship to PO Boxes)
After processing, item should arrive within 2-7 business days
Shipping times are estimates and NOT guaranteed
Please allow for shipping delays due to Covid-19/Holidays
Once shipped you will receive a tracking number via the email you have provided during your ordering process
All orders are shipped via USPS. Unless otherwise Stated! Please allow 2-7 business days to receive your order once orders are completed. There may be an instance where your order might be delayed due to routing errors or congestion during the holidays.
Vivid Creations is not responsible for your items if they're lost, damaged, stolen or delayed etc. after it has been scanned by the delivery service. All items are inspected prior to shipment to ensure the quality. If damage you will need to contact the carrier (USPS). Vivid Creations does not confirm mailing addresses. It is the responsibility of the customer to ensure the mailing address is accurate. Vivid Creations will not be responsible for your item once it's been deem delivered by the delivery service. No Refunds or Replacements will be given.
We will ship to anywhere in the United States.
What can you do? Place your orders sooner rather than later. Please keep in mind production at Vivid Creations is a one persons show. Orders will be processed and produced in the order they was received.
**Ready To Ship Items**
This item RTS(Ready to ship) items will be shipped out within 48hours if you ordered alone or with others ready to ship items. Otherwise, your ready to ship will be shipped with your other custom items within 7-21 business days. If you would like your ready to ship item sooner, please make a separate purchase from non ready to ship items
FREQUENTLY ASKED QUESTIONS
What products can sublimation printing be used on?
Sublimation is best used for white or light colored fabrics, usually polyester or a poly blend. Sublimation can also be used on polymer coated products such as coasters, mugs, mouse pads, phone cases, towels, basketball jerseys, glass etc.
Why is sublimation printing used?
Sublimation printing is the cheapest and most effective way to produce a full color print on polyester. Other processes like screenprinting, heat transfer or embroidery do not have the same effect and are more expensive, take longer or do not have the same desired effect. Sublimation is also an environmentally friendly printing alternative.
What does sublimation printing mean?
Sublimation printing, also known as dye sub or sublimation printing is a popular printing process for transferring images onto fabrics or materials. Sublimation excludes the liquid state and goes right from solid to a gas due to a chemical reaction. (kind of like dry ice.)
Is sublimation printing permanent?
Yes. Images and designs using the sublimation printing process yield beautiful and permanent colors that are embedded in to the substrate or fabric, rather than just printed on the surface.
Can sublimation printing be done on cotton?
No. You cannot do sublimation on 100% cotton. Sublimation must be done on 100% polyester for the best results. You can print on cotton shirts but it is not the same process as sublimation, but similar.
Is sublimation printing environmentally friendly?
Yes. Sublimation printing is the most environmentally friendly and sustainable process possible for sports apparel, garment printing and production. It produces no wastage and water is not required for the sublimation process.
Is sublimation printing good quality?
Sublimation printing produces a vibrant and high quality print on fabrics and materials. In comparison to other printing methods sublimation printing is the best process to produce a garment with endless design possibilities.
Does sublimation printing fade? Is sublimation printing durable?
Sublimation does not fade, peel off, come out in the wash or sun. Sublimation can print high quality photo prints or vector graphic designs which can be created and transferred to a polyester fabric or garment in a matter of minutes.
Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.